Professional Credit Management That Feels Like Part of Your Own Team
Getting started is straightforward. From your first call to your first weekly report, here is what to expect when you work with us.
Book a free 30-minute consultation
We discuss your situation, your debtors, and what you want to achieve. There is no obligation to proceed, and no sales pressure. Just an honest conversation about whether we can help.
We review your aged debtor report
After an initial conversation, if appropriate, we will arrange a secure method for transferring your aged debtor report. Please do not send confidential financial information through a standard contact form. We use the report to understand your ledger, identify priorities, and recommend the most suitable service for your situation.
We agree the right approach
Whether that is ongoing outsourced credit control, a ledger collect-out, or a consultancy engagement, we explain our recommendation clearly. Pricing is confirmed in writing before anything starts.
We get started within one week
Most clients are fully operational within seven days of signing. We set up under your brand, using your tone of voice and your email domain. Your customers deal with you. We work behind the scenes.
We manage your debtors professionally
We handle every overdue account with the same care we would want applied to our own clients. We resolve disputes, liaise with your customers, and keep everything moving. You are kept informed throughout.
You receive a weekly report
Every client receives a movement report each week. It shows cash received, outstanding balances, a forecast, and notes on any disputed or complex accounts. Full transparency, every step of the way.
Everything You Need to Know Before You Start
Will my customers know you are involved?
No. We work under your brand name, using your email address and your tone of voice. Your customers deal with you. We work behind the scenes as an extension of your team. 99% of our clients choose the white-label approach.
How quickly can you start?
Most clients are fully operational within one week of signing. We will confirm a timeline once we have reviewed your aged debtor report.
Which accounting software do you work with?
We can work with most accounting and invoicing platforms. We typically work from aged debtor reports exported from your existing system, so there is no need to change anything on your end.
Do I need to sign a long contract?
Outsourced credit control requires a minimum 6-month contract. This is the time needed for a structured approach to take effect and deliver measurable results. Our collect-out service has no minimum contract. Consultancy is priced hourly or as a retainer, depending on the scope.
Can you work alongside my existing team?
Yes. We are happy to complement an existing internal credit control function. We can take on specific accounts, a particular aged category, or a portion of your ledger, while your team handles the rest.
How often will I receive updates?
Every client receives a weekly movement report showing cash received, outstanding balances, forecasted collections, and notes on any disputed or complex accounts. We are also available by phone or email throughout the week.
What happens if a debtor disputes an invoice?
We log and relay all disputes directly to you. We then chase the resolution and record the outcome, whether that is payment or a write-off decision. You are always involved in significant decisions.
What if a debtor is struggling to pay?
We assess each situation on its merits. Where appropriate, we can negotiate a structured payment plan, typically over 4 to 6 months, with terms agreed in advance with you. Our goal is to find a resolution that works for both parties and preserves the relationship where possible.
0
Customer Relationships Lost Due to Our Involvement
£1M+
Ledger Experience
1 wk
Typical Time to Get Started
Ready to Get Started?
Book a free 30-minute call with Karina. We will look at your situation honestly and tell you exactly what we would recommend, with no pressure to proceed.
30 minutes. No obligation. Just honest advice on your situation.