Specialist credit control for accountancy practices
Outsourced Credit Control for Accountancy Firms
Your client relationships, looked after. A clearer view of what is due. Your team with more room to focus on the work that bills. And the difficult money conversations, handled carefully.
We become an extension of your practice, working behind the scenes under your brand to recover unpaid fees, reduce debtor days and protect the relationships your firm has spent years building.
Relationships handled with care
A clearer view of money due
Room to focus
Conversations handled
The problem
Unpaid accountancy fees are costing your firm more than money
Partners and senior fee earners are spending time they cannot bill on chasing overdue invoices. Every hour spent chasing a client for payment is an hour that cannot be billed to another. It adds up quickly.
And it is not just the time. Chasing a client your firm has worked with for years is an uncomfortable conversation. There is a real risk of damaging a relationship that took a long time to build — so internally, nobody wants to be the one to make that call. The invoice sits. The debtor days creep up.
Meanwhile, aged debtor management falls down the priority list because there is always something more pressing. Before long, your firm's outstanding ledger has grown into a problem that feels difficult to tackle without outside help.
Credit control services for accountancy firms exist precisely for this reason — to take the weight of recovering unpaid client fees off your team, professionally and without disrupting the relationships you value.
Your clients chose your firm because they trust you. That trust is one of your most valuable assets — and it is one of the first things at risk when a third-party debt collection agency enters the picture.
Heavy-handed calls, impersonal letters, or aggressive tactics from an agency acting under their own name can undo years of goodwill in a single interaction. That is not the outcome you want, and it is not the outcome we aim for either.
Where agreed, KS Credit Control works behind the scenes under your firm's brand name. Your clients continue dealing with what feels like your own team, not an outside agency. The conversation stays professional throughout.
Where agreed, we work under your firm's brand, so clients continue dealing with what feels like their own team. It is not an add-on. It is simply how we work.
White-label credit control
Why white-label matters for accountancy firms
We communicate under your firm's name, not ours
Clients experience a consistent, professional extension of your team
Professional, respectful communication throughout
Your client relationships are handled with care throughout the process
How we work
Professional, structured, and always respectful
Our approach to outsourced credit control for accountants combines a structured dunning process with genuine empathy. We treat every debtor as a person, because how the conversation goes reflects directly on your firm.
Structured dunning process
Each outstanding invoice follows a clear, consistent sequence — from initial statement reminders through to formal notices. Every touchpoint is documented and timed to maximise recovery without overstepping.
Empathetic communication
We have worked with debtors in all circumstances — from simple administrative oversights to genuine financial difficulty. Every conversation is handled calmly and professionally, with the goal of reaching a workable resolution.
Weekly reporting
You receive a weekly movement report showing exactly where your ledger stands: cash received, forecast recovery, and any escalations. Full visibility, no surprises.
Professional communication
We never use high-pressure or confrontational methods. Our goal is always to recover what is owed through professional, respectful communication — because your long-term clients are worth keeping.
Aged debtor management
We work systematically through your outstanding ledger, prioritising by age and value to reduce debtor days as efficiently as possible and improve your firm's cash flow.
Dispute handling
Any disputed invoices are logged, relayed to you immediately, and chased through to resolution. We record outcomes — whether payment, adjustment, or agreed write-off — and keep your records clean.
Results
What outsourced credit control looks like in practice
Real outcomes from real engagements — achieved professionally, while protecting every client relationship that matters to your firm.
96%
Of aged debt recovered for one accountancy firm — some invoices over 5 years old
80%
Of aged debt recovered for a second accountancy practice
78%
Of aged debt recovered for a third accountancy firm
“Accountancy firms face a particular challenge: the clients who are slowest to pay are often the clients the partners know personally. We understand the sensitivity. Recovering 96% of aged debt — some of it over five years old — is only possible when the approach is professional and the relationships stay intact. That is what we focus on. We aim to be a dependable part of your firm, with clear communication and consistent support.”
Karina Senior, Director — MCICM Qualified
Services
Credit control services for accountancy firms
Whether you need ongoing support for your entire ledger, a focused recovery campaign for aged debt, or professional advice on tightening your internal processes, we have a service to fit.
Outsourced Credit Control
Ongoing, white-label management of your entire outstanding ledger. Delivered under your firm's name, to your standards, with weekly reporting so you always know where things stand. Minimum 6-month contract; monthly retainer from £500 + VAT.
- Full ledger management, white-label
- Weekly movement reports
- Structured dunning process
- Reducing debtor days from day one
Most popular
Ledger Collect-out
No collect, no fee. We work through your aged debtor ledger on a performance basis, recovering outstanding invoices with no upfront costs or monthly fees. Commission is calculated on payments received for invoices included in the project, with the rate confirmed after we review the ledger.
- No collect, no fee
- Commission confirmed after ledger review
- No upfront costs
- White-label throughout
Credit Consultancy
A structured review of your payment terms, invoicing processes, and internal credit management. We identify where delays are happening and provide practical recommendations to prevent the same issues from recurring. Priced hourly or as a retainer.
- Payment terms review
- Invoice process improvement
- Practical, actionable guidance
- Hourly or retainer pricing
Getting started
From first conversation to fully operational in a week
We keep the onboarding process simple. Most firms are surprised by how quickly we can take things over.
01
Book a free 30-minute call
Tell us about your situation. We'll ask a few questions about your ledger, the types of clients involved, and what you've tried so far.
02
Share your aged debtor report
If it feels like a good fit, send us your summary and detailed aged debtor report. We'll review it and come back with a clear picture of what's recoverable.
03
Agree scope
We agree the scope of work — whether that is ongoing credit control, a one-off collect-out, or a consultancy engagement.
04
Operational within one week
Once terms are signed, we are typically operational within one week and working your ledger under your firm's name.
Why KS Credit Control
Professional qualifications, proper credentials
MCICM Qualified
Director Karina Senior holds the MCICM (Member of the Chartered Institute of Credit Management) qualification — the recognised professional standard in credit management and debt recovery.
Fully Insured
Professional indemnity, errors & omissions, and cyber liability insurance. You are protected throughout the engagement.
Relationship-First Approach
Protecting your end client relationships is the thing we measure ourselves by most.
Nationwide Service
Leeds-based, but we work with accountancy firms and professional services businesses across the UK.
No obligation
Book a free 30-minute call to discuss your aged debtor position
Tell us about your outstanding ledger and the challenges you are facing. We will give you honest, no-obligation advice on whether outsourced credit control or a collect-out engagement is the right fit — and what you could realistically expect to recover.
No hard sell. No commitment. Just a straightforward conversation with a qualified professional who has worked on ledgers from £50,000 to over £1 million.
KS Credit Control Limited · Leeds, West Yorkshire · Nationwide · Company No. 15086591