Success Stories

Real Businesses. Real Challenges. Real Results.

Every business is different.Every challenge is different.But the goal is always the same.Recover cash professionally, protect valuable customer relationships and leave your business stronger than when you first came to us.

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The outcome matters

Every business has a different story.

Some clients come to us with years of overdue invoices.

Some need support managing their sales ledger.

Others simply want someone to take the pressure away.

Whatever the challenge, our objective remains the same:

Leave the business in a stronger position than when we first became involved.

Accountancy practice

From one-off project to trusted partner.

Challenge

An accountancy practice originally instructed KS Credit Control on a Ledger Collect-Out project. They needed overdue invoices recovered without unsettling long-standing client relationships.

Solution

We used professional, relationship-first communication to recover outstanding invoices and give the practice a clear experience of how we work.

Outcome

The client subsequently retained us on an ongoing outsourced credit control basis. Over the following eighteen months, we helped transform their credit control processes, with the majority of their clients moving onto Direct Debit. As their processes improved and their objectives were achieved, our involvement naturally reduced because the business had become stronger and more self-sufficient.

The objective was never to make the client dependent on us. The objective was to help them reach theirs.

Large legacy ledger

Before writing off over £500,000...

Challenge

The client was preparing to write off more than half a million pounds of overdue invoices. The ledger had accumulated over a long period, previous recovery attempts had failed and internal resources were limited. Many customers were vulnerable and needed a professional, sensitive approach.

Solution

We structured a Ledger Collect-Out project around careful case management, professional communication and a relationship-first approach to each account.

Outcome

Approximately 67 to 68% of the ledger was successfully recovered. Hundreds of thousands of pounds were returned to a business that believed much of the money had been lost.

A difficult ledger is not always an unrecoverable ledger. A careful second look can change what is possible.

Construction

Recovering the debt was only the beginning.

Challenge

A construction client instructed KS Credit Control regarding a disputed debt. During the project, it became apparent that weak Terms and Conditions had increased the client's commercial risk.

Solution

Professional negotiation achieved a settlement acceptable to both parties. Following recovery, we reviewed and rewrote the client's Terms and Conditions.

Outcome

The immediate debt was resolved and future commercial risk was significantly reduced. The client left in a much stronger position than before the project began.

The best result is not only recovering today's debt. It is helping prevent the next problem too.

The common thread

What every success story has in common

We protect relationships

Professional conversations always come first.

We improve businesses

Not just recover debts.

We solve problems

Every project is approached commercially rather than aggressively.

We leave clients stronger

Our objective is always long-term improvement.

Client feedback

We can tell you how we work.

Our clients can tell you what it's like to work with us.

“I have worked with Karina since 2016 on a number of different clients. Outsourced credit control works well and Karina has extensive knowledge and experience with beneficial results.”
Financial Director · Accountancy

“Having worked with Karina on a number of different projects over the years I cannot recommend her enough. Karina is highly diligent, her attention to detail is second to none and her skills in credit control are excellent.”
Credit Manager · Credit Control

Let's write your success story next.

Whether you need help recovering overdue invoices or improving your entire credit control process, we'd love to have a conversation.

No obligation.
No pressure.
Just practical advice.

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